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Participant
November 6, 2013
Question

CC programs can't be installed on replaced Mac

  • November 6, 2013
  • 2 replies
  • 416 views

I had a MacBook Air with PS and InDesign installed from Creative Cloud. But the harddrive is broken and I had to replace the Mac. I restored documents and settings from backup, but I had no backup for the programs. So I have to reinstall the programs.

When I open Creative Cloud, the formerly installed programs seem to be there. But the programs are not installed and not on my (new) harddrive. And I can't install teh programs, because CC thinks they are already installed...

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    2 replies

    Adobe Employee
    November 7, 2013

    Go to /Applications/Utilities/Adobe Installer folder and if product uninstallers are present there try uninstalling from there and then relaunch Creative cloud app. If this doesn't resolve the problem you can try uninstalling and then installing again Creative cloud.

    kglad
    Community Expert
    Community Expert
    November 6, 2013