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March 4, 2018
Answered

CC, PS, LR install error code 87 on Windows 10

  • March 4, 2018
  • 1 reply
  • 1932 views

Hi,

I'm running Windows 10 64bit.

I've tried every suggestion across this forum and cant install CC, PS or LR. I get the error 87.

The PDapp log file shows the following:

03/04/18 17:55:20:056 | [INFO] |  | ASU | OPM | OPM |  |  | 13812 | Build Version - 10.0.0.99

03/04/18 17:55:20:057 | [INFO] |  | ASU | OPM | OPM |  |  | 13812 | Logging Level verbosity Set  to 4

03/04/18 17:55:20:387 | [INFO] |  | ASU | OPM | OPM |  |  | 13812 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

03/04/18 17:55:20:387 | [INFO] |  | ASU | OPM | OPM |  |  | 13812 | No Record found for the input fields in opm_getValueForKey

I have run CC Cleaner to clean everything and its log file is this:

[Sun Mar 04 19:27:40 2018] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*

[Sun Mar 04 19:27:32 2018] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

[Sun Mar 04 19:27:32 2018] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

[Sun Mar 04 19:27:32 2018] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db

[Sun Mar 04 19:27:39 2018] Warning: Failed to remove file,folder trying again

[Sun Mar 04 19:27:39 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the path specified: u'C:\\Users\\johnm\\AppData\\Local/Adobe/AAMUpdater/1.0':

[Sun Mar 04 19:27:39 2018] Warning: Failed to remove file,folder trying again

[Sun Mar 04 19:27:39 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the path specified: u'C:\\Users\\johnm\\AppData\\Local/Adobe/AAMUpdater/1.0':

[Sun Mar 04 19:27:39 2018] Warning: Failed to remove file,folder trying again

[Sun Mar 04 19:27:39 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/OOBE':

[Sun Mar 04 19:27:39 2018] Warning: Failed to remove file,folder trying again

[Sun Mar 04 19:27:39 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/OOBE':

[Sun Mar 04 19:27:39 2018] Warning: Failed to remove file,folder trying again

[Sun Mar 04 19:27:39 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the path specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/AAMUpdaterInventory/1.0':

[Sun Mar 04 19:27:39 2018] Warning: Failed to remove file,folder trying again

[Sun Mar 04 19:27:39 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the path specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/AAMUpdaterInventory/1.0':

[Sun Mar 04 19:27:39 2018] Warning: Failed to remove file,folder trying again

[Sun Mar 04 19:27:39 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/AdobeApplicationManager':

[Sun Mar 04 19:27:39 2018] Warning: Failed to remove file,folder trying again

[Sun Mar 04 19:27:39 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/AdobeApplicationManager':

[Sun Mar 04 19:27:40 2018] Warning: Failed to remove file,folder trying again

[Sun Mar 04 19:27:40 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sun Mar 04 19:27:40 2018] Warning: Failed to remove file,folder trying again

[Sun Mar 04 19:27:40 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sun Mar 04 19:27:40 2018] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*

[Sun Mar 04 19:27:40 2018] ---------------------------------------------------------

[Sun Mar 04 19:27:40 2018] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*

[Sun Mar 04 19:27:40 2018] ---------------------------------------------------------

I have tried downloading the apps from a different location which downloads the full app, but still get the same error when i try to install.

I have cleared all instances of Windows Installer .exe and still get the error. I have booted in safe mode, tried new local user accounts etc etc.

Look forward to some guidance. Just bought all this software and annoyed that this error is occurring.

Thanks.

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

terminate all installers using task manager

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 4, 2018

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

terminate all installers using task manager

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials