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urbansketcher
urbansketcher
Participant
December 23, 2019
Answered

CC set-up stops at 19%

  • December 23, 2019
  • 3 replies
  • 280 views

Over a month ago, I bought the CC licence for all apps and tried numorous times to install the damn thing to no avail. Now, I have a clean install of Win10 pro (64bit system, x64 based processor). Downloaded CC set up exe file and, just like for the past month, it stops at 19% I don't use a firewall, don't have an antivirus, my internet connection is fine, logging into CC from ff works fine, there are no previous CC files, so I didn't use CC cleaner tool, because it's a clean reinstall of Win 10 pro (delated users, files, settings, and all). There are no error codes, it just stops. The longest I've left it running was over 24h. I tried to install apps alone, but they also freeze at random % - 48% for Illustrator was as far as the installation went. Tte odd thing is that Task Manager says it's installing Adobe Installer (32bit).

Can anyone please help me with this, because I don't know what's wrong and I'm feelingfrustrated, because I've lost commissions already.

This topic has been closed for replies.
Correct answer urbansketcher

In case anyone is browsing older topics for answers to similar issues. I don't know, what was wrong, but I contacted Adobe Support directly and this is the alternate link for the installer that worked: 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

3 replies

urbansketcher
urbansketcherAuthorCorrect answer
Participant
December 26, 2019

In case anyone is browsing older topics for answers to similar issues. I don't know, what was wrong, but I contacted Adobe Support directly and this is the alternate link for the installer that worked: 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

P
Peace
Participant
December 24, 2019

   I know that's rough. I am sorry I can't help directly. 'Praying for a successful install so that you can move on and not lose any more commissions! Blessings and Holiday Greetings to you Urbansketcher!

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
December 24, 2019

See if this helps:

https://helpx.adobe.com/creative-cloud/kb/stop-respoding-downloading-apps.html

urbansketcher
urbansketcherAuthor
Participant
December 25, 2019

I've read that solution before. Like I said in my first post, my internet connection is fine, the installer goes swooshingly fast from 0 to 19% and then stops (currently at 19,5%, with that progress - 0,5% per day - I'd be able to successfully install CC Installer by June 3rd, yay), I've disabled in-built firewall, I don't have an antivirus, tried through and without a router so it's not the issue, I use no proxies, I get no errors, it just stops.

I've read about the host file in other answers. I'm installing on a clean win 10 pro with all the updates. There is nothing in thatfile. I ran the cleaner tool and restarted. There was nothing to clean. I even tried terminaitng all not mandatory tasks in task manager and it didn't help.

I'm out of ideas -- and what's worse, this license is useless to me as I wasn't able to use the software for a month now.

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