Inspiring

Question

CC showing updates alredy installed

Forum|Forum|3 years ago
May 5, 2022
1 reply
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Why is Creative Cloud application showing me updates which I alredy installed over a week or more ago? This is occuring with Photoshop. I alredy installed version 23.3.1 but CC is telling me to install an "update" I alredy have installed. Am I supposed to overwrite my current version which is the current version with the current version? Please explian...

Occuring on Windows 10 / CC App (itself just updated) to version 5.7.1.1.

File sync

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Community Expert

Community Expert

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that appears to fail, restart your computer.

peterg2036972Author

Inspiring

Thanks for the suugestions but both options failed.

Community Expert

Community Expert

Delete the entire contents of the OOBE folder:

1) Quit the Creative Cloud desktop app (file>exit cc)

2) Browse to the following location based on your operating system.

A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
NOTE: \Users\<user folder>\Library\ is hidden by default. To unhide see below*

B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
NOTE: C:\Users\<user folder>\AppData is hidden by default. To unhide see below*

3) restart the cc app

*see bottom of https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html for info on unhidding