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Participant
January 29, 2019
Question

CC suddenly showing apps as trial versions

  • January 29, 2019
  • 1 reply
  • 298 views

Hello all.

I have a Creative Cloud subscription. I have had it for at least two years.

I needed to rearrange my apps to suit current workload. I needed to install Lightroom. To make room for it I de-installed After Effects and Media Encoder as I rarely use them. I then downloaded and installed Lightroom.

For some reason now all my apps in the Creative Suite are showing as being trial versions. My subscription is current and up-to-date.

Can anyone help?

Many thanks...

Adrian S

This topic has been closed for replies.

1 reply

Community Expert
January 29, 2019

Please try the steps below:

  • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
  • Browse to the location: [System Drive]:\ProgramData\Adobe
  • Rename the 'SLStore' folder to 'SLStore_old'
  • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
  • Rename the 'SLCache' folder to 'SLCache_old'
  • Sign in to the Adobe CC desktop app

If this doesn't help, please take a look here:

Stop Adobe Creative Cloud from opening in trial mode after purchase

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI