Inspiring

Answered

CC thinks I have 3 devices instead of 2, asks me to sign out of Desktop while already on Desktop

Forum|Forum|3 years ago
April 21, 2022
2 replies
8331 views

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It does this on Desktop and Laptop. I have to sign out of what it thinks is Device #3, then when I come back, I have to sign out/in again.

Activation

Correct answer yash-lucid

@Farrellart

lately, i see the same issue. sign-in to use my mac and my one windows computer is recognized by adobe as two different computers forcing me to sign out of my mac and into whatever version of my one win computer adobe cc things i'm trying to use. then if open a different adobe app (especially if it's not a cc app like captivate), i'm prompted to sign in to "that" win computer.

still trying to work out what it's doing.

I solved this issue via Adobe support with a remote session, there is a folder called Adobe, the one in username/documents or and another system folder - we renamed it to Adobe.Old so that it creates a fresh one and this fixed it. Seems to be a Windows issue.

firstl65387004

Known Participant

I am having a similar issue today. I haven't changed anything, I used the software yesterday and now adobe thinks the desktop I am using is different than the one I used yesterday. Fixed by signing out of the "yesterday" destkop, still annoying.

My internet was unplugged and it wouldn't let me use the software, I would have been really upset if was working in one of my remote locations that don't have internet.

kglad

Community Expert

prior to departure, always open the apps you intend to use when traveling.

firstl65387004

Known Participant

The day before isn't prior to departure?

kglad

Community Expert

go to your account Adobe Account

click plans and payment>activated devices

deactivate all devices

then sign out and then back in to your cc desktop application using the same adobe id used to check your account, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

activate your devices.

yash-lucidAuthor

Inspiring

Unfortunately I still experience this issue because no matter what, Adobe ultimately thinks I will have 2 PC's and 1 laptop after enough reboots

Rob_Cullen

Community Expert

You must have changed something in the PC that makes Adobe believe it is another 'second' PC. Any change of hardware (eg. a Graphics card), etc, can trigger "2PCs" for the one device.

You can only follow the advice from @kglad to Reset all Activations in your Account.

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .

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