Torchlight_Prod

Participant

Answered

CC thinks my harddrives are network drives

Forum|Forum|8 years ago
October 31, 2017
1 reply
1575 views

Hey guys,

I'm almost fuming at this point after spending quite a few hours I don't have trying to solve this problem.
I tried to install my Adobe apps on a different drive than my C: and it has worked without any issues until yesterday.

I did some restructuring in my folders, reinstalled CC and tried to install the apps.
Now it just tells me that my drives are network drives and I'm losing a lot of working hours.
If anyone can help me or need further information, please let me know.

Thanks,
Jack

This topic has been closed for replies.

Correct answer kglad

what error number of exit code are you seeing in the error message, or

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Community Expert

Correct answer

Community Expert

what error number of exit code are you seeing in the error message, or

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Torchlight_ProdAuthor

Participant

It's working fine now, huge thanks for your help and time, kglad!

Community Expert

Community Expert

you're welcome.