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gradym47102999
Participant
October 10, 2020
Question

CC uninstalling it self along with every app I have installed

  • October 10, 2020
  • 4 replies
  • 421 views

This has been a consistent issue everytime I reboot my computer. CC uninstalls itself, and with it every app I have installed on it. This is very infuriating whenever I want to go and edit a video. 

I've checked countless threads having the same problem and tried all the solutions listed in them. Uninstall CC and using the clean up tool seemed to work until I rebooted my computer and now suddenly my control panel says I have 5 instances of Premiere Pro already installed when I can perfectly assure you that is not the case. I do not understand why this is happening and why this is continuing to happen despite my best efforts to combat it.

I'd rather not go and install some different video editing software as I have become quite familiar with Preimere Pro and I have had issues with cancelling my subsciption several times.

    This topic has been closed for replies.

    4 replies

    W
    water5C26
    Participant
    October 19, 2020

    you have a computer problem so be careful. 

    T
    Test Screen Name
    Legend
    October 19, 2020

    That sounds very inconvenient. Actually uninstalling would take quite a long time - many minutes, probably with many messages. Is this what you see? Or is it "just gone"?

    R
    Roberto Liu De5FF8
    Participant
    October 19, 2020

    it just disappears from the "installed" CC app list. there are even times that I open my laptop and it's still installed, but within that same session, it disappears and I have to re-install. 

     

    It's super inconvenient, and internet connection isn't the fastest where I'm from. 

    T
    Test Screen Name
    Legend
    October 19, 2020

    Hmm, may not be exactly the same problem. WHAT disappears from the CC app list? You mean the CC app continues to run, but the app list is now missing something?

     

    When they have disappeared, are the "missing" apps still in the Start menu (Windows)/Application folder (Mac)?

    R
    Roberto Liu De5FF8
    Participant
    October 19, 2020

    I have the same problem. I'm a bit doubtful there's a virus issue given the security provided by the company provided laptop. I'm unsure how to further progress with this issue. I'm using windows 10 as well.

     

    Just Shoot Me
    Just Shoot Me
    Legend
    October 19, 2020

    May Be the company that supplied your notebook also included a program, a utility, to Uninstall any Non Company supplied and approved software?

     

    Untill you actually search your hard drive for the .EXE files that start the program you think are being uninstalled you don't know if they have really been uninstalled.

     

     

     

    Just Shoot Me
    Just Shoot Me
    Legend
    October 11, 2020

    You have a Computer problem. Either hardware or some kind of software problem, Virus, Malware.

     

    No program automatically uninstalls itself at the time of starting the computer and or rebooting the computer.

     

    It is not any Adobe software that is doing this.

    G
    gradym47102999Author
    Participant
    October 17, 2020

    Any idea what it could be? Adobe is the only software that gets uninstalled upon relaunching my computer.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    October 17, 2020

    Not without more information. Which operating system are you running?

     

    You say you've checked countless threads wih the same issue. Can you provide links to a couple so we can get a better idea of the symptoms you're describing?

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