Inspiring

Question

CC updates failes for DW,AI,PS,PR

Forum|Forum|12 years ago
July 23, 2013
1 reply
1515 views

creative cloud says I have 4 updates. DW cs6,, AI cs6, PS cs6, and PR cs6. I have tried three times and even rebooted my macbook pro and stopped mackeeper but I still get update failed notication for al 4 items.

I do have the CC version installed and running , as I previous had the CC cs6 versions and updated to the CC versions.

since the CC installed as a separate version, I now have two versions. I thought the cs6 version were not going to be updated anymore? so I don't really see why I should keep them as I have the newer CC versions.

but also not really sure how to remove the cs6 versions.

it's a little confusion. at first I thought it was just updates to my CC software, but after all 4 updates failed,

I then realized that they are cs6 updates. I would attach the log file with the failed items,

but you don't allow attachments. that is really a poor feature for support.

This topic has been closed for replies.

Jeffrey_A_Wright

Legend

Frederick can you please check your installation logs for the updates to determine the cause of the installation failure. You can find details on how to locate and interpret your installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. You are welcome to post any specific error messages you locate within the installation log files within this discussion.

Please be aware that if you are using MacKeeper then it is likely it has modified your current installations which is causing the updates to fail. It is likely you will need to remove the applications and reinstall them prior to applying the updates. I would recommend though double checking your installation log though first to determine if this is the case.

If you see several DW063 errors and indications that it was unable to locate the necessary language files then you will need to reinstall.

W

wheel264Author

Inspiring

here is the failed install log forthe DW update. I stopped mackeeper and the update still fails. I have had people suggest that mackeeper was causing other problems in the past, but it was untrue. if it were mackeeper, I would think that the CC apps would not update either. also why do I need two copies of the same app, like CS6 and CC both? how do i remove the CS6 applications ? here is the log file:

07/24/13 20:34:09:479 | [INFO] | | OOBE | DE | | | | 202664 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

07/24/13 20:34:09:479 | [INFO] | | OOBE | DE | | | | 202664 | Visit http://www.adobe.com/go/loganalyzer/ for more information

07/24/13 20:34:09:479 | [INFO] | | OOBE | DE | | | | 202664 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

07/24/13 20:34:09:479 | [INFO] | | OOBE | DE | | | | 202664 | START - Installer Session

07/24/13 20:34:09:479 | [INFO] | | OOBE | DE | | | | 202664 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

07/24/13 20:34:09:480 | [INFO] | | OOBE | DE | | | | 202664 | RIBS version: 7.0.0.108

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | OSX version: 10.8.4

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | ::START TIMER:: [Total Timer]

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | CHECK: Single instance running

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | CHECK : Credentials

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | Load Deployment File

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | deploymentFile option not given

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | CHECK : Another Native OS installer already running

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | Create Required Folders

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | Assuming install mode

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | Looking up install source path

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | Sync Media DB ...

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | ::START TIMER:: [Sync Media DB]

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | Pre check media db sync

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | End of Pre check media db sync. Exit code: 0

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | :: END TIMER :: [Sync Media DB] took 36 milliseconds (0.036 seconds) DTR = 777.778 KBPS (0.759549 MBPS)

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | Ready to initialize session to start with ...

07/24/13 20:34:09:483 | [INFO] | | OOBE | DE | | | | 202664 | ::START TIMER:: [CreatePayloadSession]

07/24/13 20:34:09:484 | [INFO] | | OOBE | DE | | | | 202664 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

07/24/13 20:34:09:484 | [INFO] | | OOBE | DE | | | | 202664 | Updated source path: /Users/bravo/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.7

07/24/13 20:34:09:484 | [INFO] | | OOBE | DE | | | | 202664 | Updating media info for: {48BC197D-7053-434D-AF69-9233170D1614}

07/24/13 20:34:09:484 | [INFO] | | OOBE | DE | | | | 202664 | Ignoring original data since install source is local

07/24/13 20:34:09:484 | [INFO] | | OOBE | DE | | | | 202664 | Type: 0, Volume Order: 1, Media Name: AdobeExtensionManager-6.0.7-mul-AdobeUpdate

07/24/13 20:34:09:484 | [INFO] | | OOBE | DE | | | | 202664 | Path: /Users/bravo/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.7/payloads/AdobeExtensionManager6.0All-140713200537/AdobeExtensionManager6.0All-140713200537.dmg

07/24/13 20:34:09:484 | [INFO] | | OOBE | DE | | | | 202664 | -------------------- END - Updating Media Sources - END --------------------

07/24/13 20:34:09:486 | [INFO] | | OOBE | DE | | | | 202664 | Supported RIBS version range: [0.0.0.0,7.0.0.108]

07/24/13 20:34:09:486 | [INFO] | | OOBE | DE | | | | 202664 | ----------------- CreatePayloadSession: machine is x86 ---------------

07/24/13 20:34:10:288 | [INFO] | | OOBE | DE | | | | 202664 | ______ Verify Dependency Subscribers ______

07/24/13 20:34:10:289 | [INFO] | | OOBE | DE | | | | 202664 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)

07/24/13 20:34:10:289 | [INFO] | | OOBE | DE | | | | 202664 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: 0 (0,0)

07/24/13 20:34:10:289 | [INFO] | | OOBE | DE | | | | 202664 | END Operation order for all session payloads: mediaGroup (requires,satisfies)

07/24/13 20:34:10:292 | [INFO] | | OOBE | DE | | | | 202664 | Patch Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614} can be applied to product Adobe Extension Manager CS6 6.0.0.0 {83463106-DD1C-4FE5-A61C-DF6715472AD4}

07/24/13 20:34:10:316 | [INFO] | | OOBE | DE | | | | 202664 | Setting property "installSourcePath" to: /Users/bravo/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.7

07/24/13 20:34:10:316 | [INFO] | | OOBE | DE | | | | 202664 | Setting property "mode" to: silent

07/24/13 20:34:10:316 | [INFO] | | OOBE | DE | | | | 202664 | Setting property "updateManifestPath" to: /Users/bravo/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeExtensionManagerCS6-6.0/6.0.7/6.0.7.xml

07/24/13 20:34:10:316 | [INFO] | | OOBE | DE | | | | 202664 | Setting property "workflow" to: updater

07/24/13 20:34:10:316 | [INFO] | | OOBE | DE | | | | 202664 | Overwrite property "extensionsOnly" to: 1

07/24/13 20:34:10:316 | [INFO] | | OOBE | DE | | | | 202664 | Overwrite property "mode" to: silent

07/24/13 20:34:10:316 | [INFO] | | OOBE | DE | | | | 202664 | Overwrite property "patchesOnly" to: 1

07/24/13 20:34:10:316 | [INFO] | | OOBE | DE | | | | 202664 | Overwrite property "updateManifestPath" to: /Users/bravo/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeExtensionManagerCS6-6.0/6.0.7/6.0.7.xml

07/24/13 20:34:10:316 | [INFO] | | OOBE | DE | | | | 202664 | Overwrite property "workflow" to: updater

07/24/13 20:34:10:316 | [INFO] | | OOBE | DE | | | | 202664 | Found payload actions:

07/24/13 20:34:10:316 | [INFO] | | OOBE | DE | | | | 202664 | Deciding what installer mode to use...

07/24/13 20:34:10:332 | [INFO] | | OOBE | DE | | | | 202664 | BEGIN Setting requested payload actions

07/24/13 20:34:10:332 | [INFO] | | OOBE | DE | | | | 202664 | Value returned on lookup of payload: Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614} is: false

07/24/13 20:34:10:332 | [INFO] | | OOBE | DE | | | | 202664 | Action string for Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614} is install

07/24/13 20:34:10:333 | [INFO] | | OOBE | DE | | | | 202664 | END Setting requested payload actions

07/24/13 20:34:10:334 | [INFO] | | OOBE | DE | | | | 202664 | Collected advanced path check information for INSTALLDIR

07/24/13 20:34:10:334 | [INFO] | | OOBE | DE | | | | 202664 | INSTALLDIR is a well-formed path

07/24/13 20:34:10:334 | [INFO] | | OOBE | DE | | | | 202664 | INSTALLDIR is not the root path

07/24/13 20:34:10:334 | [INFO] | | OOBE | DE | | | | 202664 | INSTALLDIR is on a local volume

07/24/13 20:34:10:334 | [INFO] | | OOBE | DE | | | | 202664 | INSTALLDIR is on a writable volume

07/24/13 20:34:10:334 | [INFO] | | OOBE | DE | | | | 202664 | INSTALLDIR is not on a case sensitive volume

07/24/13 20:34:10:334 | [INFO] | | OOBE | DE | | | | 202664 | INSTALLDIR passed path basic path validation: /Applications

07/24/13 20:34:10:396 | [INFO] | | OOBE | DE | | | | 202664 | BEGIN InstallOperationsQueue Unordered operations

07/24/13 20:34:10:396 | [INFO] | | OOBE | DE | | | | 202664 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: with operation install

07/24/13 20:34:10:396 | [INFO] | | OOBE | DE | | | | 202664 | END InstallOperationsQueue Unordered operations

07/24/13 20:34:10:396 | [INFO] | | OOBE | DE | | | | 202664 | BEGIN InstallOperationsQueue Ordered operations

07/24/13 20:34:10:396 | [INFO] | | OOBE | DE | | | | 202664 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: with operation install

07/24/13 20:34:10:396 | [INFO] | | OOBE | DE | | | | 202664 | END InstallOperationsQueue Ordered operations

07/24/13 20:34:10:421 | [INFO] | | OOBE | DE | | | | 202664 | Payloads passed preflight validation.

07/24/13 20:34:10:421 | [INFO] | | OOBE | DE | | | | 202664 | Call PreSession Custom Hook

07/24/13 20:34:10:421 | [INFO] | | OOBE | DE | | | | 202664 | BEGIN InstallOperationsQueue Unordered operations

07/24/13 20:34:10:421 | [INFO] | | OOBE | DE | | | | 202664 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: with operation install

07/24/13 20:34:10:421 | [INFO] | | OOBE | DE | | | | 202664 | END InstallOperationsQueue Unordered operations

07/24/13 20:34:10:421 | [INFO] | | OOBE | DE | | | | 202664 | BEGIN InstallOperationsQueue Ordered operations

07/24/13 20:34:10:421 | [INFO] | | OOBE | DE | | | | 202664 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: with operation install

07/24/13 20:34:10:421 | [INFO] | | OOBE | DE | | | | 202664 | END InstallOperationsQueue Ordered operations

07/24/13 20:34:10:485 | [INFO] | | OOBE | DE | | | | 202664 | Calling the custom action code for pre-install for payload Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}

07/24/13 20:34:10:485 | [INFO] | | OOBE | DE | | | | 202664 | ::START TIMER:: [Payload Operation :{48BC197D-7053-434D-AF69-9233170D1614}]

07/24/13 20:34:10:486 | [INFO] | | OOBE | DE | | | | 202680 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

07/24/13 20:34:10:486 | [INFO] | | OOBE | DE | | | | 202680 | Installer Operation: PayloadInstaller

07/24/13 20:34:10:487 | [INFO] | | OOBE | DE | | | | 202680 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

07/24/13 20:34:10:487 | [INFO] | | OOBE | DE | | | | 202680 | Request to install payload

07/24/13 20:34:10:495 | [INFO] | | OOBE | DE | | | | 202680 | Payload Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources

07/24/13 20:34:11:738 | [INFO] | | OOBE | DE | | | | 202680 | CustomizedPatch property not found in database

07/24/13 20:34:11:738 | [INFO] | | OOBE | DE | | | | 202680 | Beginning installation for payload at /private/tmp/.tempdirFG5wB16D/Install.db

07/24/13 20:34:11:741 | [ERROR] | | OOBE | DE | | | | 202680 | DS015: Unable to read symlink target of source file "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/CodeResources"(Seq 2)

07/24/13 20:34:11:741 | [WARN] | | OOBE | DE | | | | 202680 | DW063: Command ARKCopySymlinkCommand failed.(Seq 2)

07/24/13 20:34:11:741 | [INFO] | | OOBE | DE | | | | 202680 | Completing installation for payload at /private/tmp/.tempdirFG5wB16D/Install.db

07/24/13 20:34:11:798 | [INFO] | | OOBE | DE | | | | 202664 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

07/24/13 20:34:11:798 | [INFO] | | OOBE | DE | | | | 202664 | :: END TIMER :: [Payload Operation :{48BC197D-7053-434D-AF69-9233170D1614}] took 1313 milliseconds (1.313 seconds) DTR = 3028.18 KBPS (2.95721 MBPS)

07/24/13 20:34:11:802 | [INFO] | | OOBE | DE | | | | 202664 | User specified overrideFile:

07/24/13 20:34:11:804 | [INFO] | | OOBE | DE | | | | 202664 | The csu inventory was not updated for payload Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}, value of local var is -1

07/24/13 20:34:11:804 | [INFO] | | OOBE | DE | | | | 202664 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}

07/24/13 20:34:11:850 | [INFO] | | OOBE | DE | | | | 202664 | No operation. We're done:

07/24/13 20:34:13:852 | [INFO] | | OOBE | DE | | | | 202664 | Total components installed: 0

07/24/13 20:34:13:853 | [INFO] | | OOBE | DE | | | | 202664 | Total components repaired: 0

07/24/13 20:34:13:853 | [INFO] | | OOBE | DE | | | | 202664 | Total components removed: 0

07/24/13 20:34:13:853 | [WARN] | | OOBE | DE | | | | 202664 | DW050: The following payload errors were found during install:

07/24/13 20:34:13:853 | [WARN] | | OOBE | DE | | | | 202664 | DW050: - Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All: Install failed

07/24/13 20:34:13:853 | [INFO] | | OOBE | DE | | | | 202664 | Call PostSession Custom Hook

07/24/13 20:34:13:853 | [INFO] | | OOBE | DE | | | | 202664 | :: END TIMER :: [Total Timer] took 4931 milliseconds (4.931 seconds) DTR = 814.439 KBPS (0.795351 MBPS)

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 | -------------------------------------- Summary --------------------------------------

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 | - 0 fatal error(s), 1 error(s)

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 | OSX version: 10.8.4

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 |

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 | ----------- Payload: Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614} -----------

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/CodeResources"(Seq 2)

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 |

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 | Please search the above error string(s) to find when the error occurred.

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 | These errors resulted in installer Exit Code mentioned below.

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 | -------------------------------------------------------------------------------------

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 |

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 | Exit Code: 7 - Unable to complete Silent workflow.

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 | Please see specific errors for troubleshooting. For example, ERROR: DS015 ...

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 | END - Installer Session

07/24/13 20:34:14:854 | [INFO] | | OOBE | DE | | | | 202664 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

W

wheel264Author

Inspiring

i launched the adobe application manager and it said I had an update to adobe extension manager CS6 . installation failed.

Extension Manager 6.0.7 Update

Installation failed. Error Code: U44M1P7

and It also says that there are updates to Ps CC and Pr CC.

I think there is some conflict between CS6 apps and CC apps.

again, why do I need both. or how do I get rid of CS6 ?

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