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Participant
November 28, 2016
Answered

CC Upgrade to 2017 version

  • November 28, 2016
  • 1 reply
  • 194 views

We just updated InDesign for the (2017) version and found out that Illustrator and Photoshop are now appearing like a trial version that is good for only 7 days. What can I do for that. We just renewed our subscription last week.

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Correct answer kglad

sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails, Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a trial?

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 28, 2016

sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails, Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a trial?