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Jayson Hindle
Participant
June 25, 2026
Question

CC will not update any of my apps? And when does, reaches 50% and says "it is taking longer than expected" it's been happening for 4days.

  • June 25, 2026
  • 6 replies
  • 43 views

Does not update at all. Gets to 50% if lucky and stops.

    6 replies

    Jayson Hindle
    Participant
    June 30, 2026

    All sorted. I had to get Adobe to clean it up and remote access etc. Thank you everyone

    kglad
    Community Expert
    Community Expert
    June 30, 2026

    glad you got it resolved.  what was the problem?

    Jayson Hindle
    Participant
    June 29, 2026

    All suggestions still did not work. It did however two apps successfully. Which at that point I had hope. But then it went onto updating another app. Again, got to 45-50% and stopped.

    ShivangiGupta
    Community Manager
    Community Manager
    June 29, 2026

    I see!
    Could you confirm how much space do you have left in your system’s storage?

    Are you trying to update/install the apps on a network drive?

    ^Shivangi

    ^Shivangi
    Jayson Hindle
    Participant
    June 29, 2026

    Over 500gb and it’s just updating 

    ShivangiGupta
    Community Manager
    Community Manager
    June 29, 2026

    Hi ​@Jayson Hindle,
    Have you tried the suggestions shared by the experts? Did it help. Let us know.

     

    ^Shivangi

    ^Shivangi
    Nancy OShea
    Community Expert
    Community Expert
    June 26, 2026

    Is your internet connection fast & stable? 

    Do you have administrative level permissions to install software?

    Are you behind a corporate firewall?

    If so, you may need to contact your IT dept. for assistance.

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    June 25, 2026

    first try, resetting the cc app:

     

    To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

     

     

    Community Expert
    June 25, 2026

    The following discussion may help you 

     

    -Manan