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Jayson Hindle
Participant
Jun 25, 2026 11:57 AM UTC
Question

CC will not update any of my apps? And when does, reaches 50% and says "it is taking longer than expected" it's been happening for 4days.

Does not update at all. Gets to 50% if lucky and stops.

    12 replies

    Jayson Hindle
    Participant
    Jun 30, 2026 8:41 AM UTC

    All sorted. I had to get Adobe to clean it up and remote access etc. Thank you everyone

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    kglad
    Community Expert
    Community Expert
    Jun 30, 2026 1:58 PM UTC

    glad you got it resolved.  what was the problem?

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    Jayson Hindle
    Participant
    Jun 29, 2026 5:49 AM UTC

    All suggestions still did not work. It did however two apps successfully. Which at that point I had hope. But then it went onto updating another app. Again, got to 45-50% and stopped.

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    ShivangiGupta
    Community Manager
    Community Manager
    Jun 29, 2026 6:59 AM UTC

    I see!
    Could you confirm how much space do you have left in your system’s storage?

    Are you trying to update/install the apps on a network drive?

    ^Shivangi

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    ^Shivangi
    Jayson Hindle
    Participant
    Jun 29, 2026 8:21 AM UTC

    Over 500gb and it’s just updating 

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    ShivangiGupta
    Community Manager
    Community Manager
    Jun 29, 2026 5:37 AM UTC

    Hi ​@Jayson Hindle,
    Have you tried the suggestions shared by the experts? Did it help. Let us know.

     

    ^Shivangi

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    ^Shivangi
    Nancy OShea
    Community Expert
    Community Expert
    Jun 26, 2026 10:29 PM UTC

    Is your internet connection fast & stable? 

    Do you have administrative level permissions to install software?

    Are you behind a corporate firewall?

    If so, you may need to contact your IT dept. for assistance.

     

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    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    Jun 25, 2026 12:56 PM UTC

    first try, resetting the cc app:

     

    To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

     

     

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    Community Expert
    Jun 25, 2026 12:05 PM UTC

    The following discussion may help you 

     

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    -Manan