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J
jessica2015
Participant
February 25, 2015
Answered

CC won't install

  • February 25, 2015
  • 1 reply
  • 120 views

I had CC installed but it wouldn't update, so I removed it and am trying to reinstall.  I get an error when trying to install it.  Error code: 50.  I'm on Windows 7.  I've followed the instructions for deleting the appdata files too.

This topic has been closed for replies.
Correct answer jessica2015

Yes, I followed all that.  I ended up finding someone's blog about CC updates on Windows OS.  He ran into the same issues and non of the posted solutions worked.  He has 5 machines in his office with the issue.  What worked was booting Windows into Safe Mode with Networking and doing the CC install and/or updates through safe mode.  I tried this and worked perfectly.  Once the install and updates were done, I was able to reboot as normally and CC is now working.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 27, 2015

Jessica2015 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

J
jessica2015AuthorCorrect answer
Participant
February 27, 2015

Yes, I followed all that.  I ended up finding someone's blog about CC updates on Windows OS.  He ran into the same issues and non of the posted solutions worked.  He has 5 machines in his office with the issue.  What worked was booting Windows into Safe Mode with Networking and doing the CC install and/or updates through safe mode.  I tried this and worked perfectly.  Once the install and updates were done, I was able to reboot as normally and CC is now working.

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