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joshuam9493
Participant
September 16, 2015
Question

CC Won't install After Effects on Windows 10

  • September 16, 2015
  • 1 reply
  • 2810 views

I recently wiped my PC and upgraded to Windows 10. I've already re-downloaded Photoshop and Lightroom, but while attempting to install After Effects, it would freeze at 50%.  I stopped the download, and tried again. it froze in the same spot, no error messages.
I've restarted my computer and tried again, and now after it downloads maybe 5%, it cuts out, and just says "Waiting." I've let it sit, waiting on it to do something for more than 24 hours. Nothing.

I was going to try uninstalling CC app, and reinstalling, but it also wanted to remove photoshop and lightroom.

Is there ANY way to avoid this?

This topic has been closed for replies.

1 reply

Atul_Saini
Legend
September 16, 2015

Please clear %temp% folder and retry. You may check: Creative Cloud Help / Troubleshoot install issues with log files | CC

joshuam9493
Participant
September 17, 2015

I thought that may be it, however, my Temp folder is empty.

Atul_Saini
Legend
September 17, 2015