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Codo Coderson
Codo Coderson
Participant
March 31, 2020
Answered

CC won't show older installed apps - cannot uninstall them

  • March 31, 2020
  • 1 reply
  • 2092 views

Hi! Hope you're all safe and healthy.

 

I'm not able to uninstall my older CC 2019 apps. They appear in "Add or remove programs", they are consuming disk space, but the CC desktop app doesn't seem to be aware of them. I'm using last version of Windows 10 (1903) & CC app (5.1.0.407).

 

I have already tried all the solutions I found in this community:

- Ticking "Show older apps" option in CC --> Preferences --> Apps. 2019 apps won't show.

- Using "add and remove programs" --> I find 2019 and 2020 versions of, for example, Premiere Pro --> I click "uninstall" on the older one --> it takes me to CC --> CC asks me if I want to keep the settings and starts uninstalling the older version, action visible for roughly one second --> it says "finishing" --> nothing actually changed.

-  AdobeCreativeCloudCleanerTool.exe --> Older apps won't show.

 

This is a picture of my "C:\Program Files\Adobe folder":

 

 

Help will be most appreciated. Thank you!

 

Codo, from Granada (Spain)

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Ok, thanks, Codo.  It is likely the use the Ashampoo Uninstaller that has caused the current difficulties you are facing.  It probably removed the required components, which is why you are unable to complete the uninstall process.

 

You can try downloading and running the CC Cleaner Tool to attempt to remove the current installations.  The CC Cleaner Tool is available from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.  It is not designed as a complete uninstaller, but instead will attempt to remove critical files and entries that may block the install process.

 

If you are still unsuccessful, then please reinstall the 2019 apps by using the steps listed in https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html.  Once reinstalled, then you can follow the steps listed in https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html to remove the applications with the designed uninstallers.

 

Regardless, I would recommend you suspend the use of Ashampoo Uninstaller with Adobe applications.  If it is not possible to make this configuration change, then please discontinue the use of the uninstaller utility to avoid any future errors.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 31, 2020

Codo, sorry you are encountering problems with the uninstall process.  Do you know what happened to the uninstaller components, Codo?  Do you run any utility software that may be attempting to optimize disk space?

Codo Coderson
Codo CodersonAuthor
Participant
March 31, 2020

Hey, Jeff! Thanks.

 

Do you know what happened to the uninstaller components, Codo?

No idea. All that I can say is that I didn't mess with the files.

 

Do you run any utility software that may be attempting to optimize disk space?

Not specifically. I run "Ashampoo Uninstaller 7", which registers program installations so it can wipe them out totally when it's needed, but it didn't mess with Adobe CC apps: they are not in the program's logs, as CC app installations are done "internally" through CC.

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
March 31, 2020

Ok, thanks, Codo.  It is likely the use the Ashampoo Uninstaller that has caused the current difficulties you are facing.  It probably removed the required components, which is why you are unable to complete the uninstall process.

 

You can try downloading and running the CC Cleaner Tool to attempt to remove the current installations.  The CC Cleaner Tool is available from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.  It is not designed as a complete uninstaller, but instead will attempt to remove critical files and entries that may block the install process.

 

If you are still unsuccessful, then please reinstall the 2019 apps by using the steps listed in https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html.  Once reinstalled, then you can follow the steps listed in https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html to remove the applications with the designed uninstallers.

 

Regardless, I would recommend you suspend the use of Ashampoo Uninstaller with Adobe applications.  If it is not possible to make this configuration change, then please discontinue the use of the uninstaller utility to avoid any future errors.

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