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April 21, 2014
Question

CC works fine on the Mac laptop but doesn't download to the PC desktop

  • April 21, 2014
  • 1 reply
  • 350 views

Strange. It works fine on the laptop (Mac, OSX Mavericks) but doesn't download on the PC desktop (Windows 7) I also have upstairs.  The CC Install App downloads, but whenever I click 'download' on the CC Website nothing happens, no progress bar--no nothin'!  Any ideas? I've tried msConfig and disabled non-essentials and rebooted, disconnected the router and hard-wired it in the event the firewall was blocking the data (I didn't wanna mess with port forwarding).  I'm at a loss here gang. I am a student and use After Effects, Illustrator and Photoshop regularly and need to have the access when my brother uses the laptop!

Thanks for listening,

Matt

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1 reply

Romsinha-9KMEUt
Adobe Employee
Adobe Employee
April 21, 2014

Hi mterry7,

Please try a different browser to download. Refer the article: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html.

Additionally you may even try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html.

Note: Kindly follow the very important instructions before download.

Regards,

Romit Sinha