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R
raymondc76263267
Participant
February 6, 2015
Question

CC14 updates stalled at 50%

  • February 6, 2015
  • 1 reply
  • 73 views

I'm having issues with the installation / updates for a number of CC software, mainly photoshop, indesign & illustrator. The update is stalled at 50% and would be proceed further.

At the initial install, the software would go up to 98% and I had to manually cancel it to launch the software. They are working, but only at the old version 14.0.0 versions.

See screen shot below for reference:

Any help?

Running on OS 10.10.2

iMac Retina 2014

- Ray

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 10, 2015

Ray I would recommend reviewing the installation logs to determine why the updates are failing to apply.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC.  You are welcome to post any specific error messages to this discussion.

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