CC17 versions reverted to Trial Versions

Forum|Forum|9 years ago
November 6, 2016
2 replies
608 views

Received message updates were available for 13 CC applications that all worked fine as CC15 versions.

After an "Update All," now 5 of the 13 come up as 7-Day Trials.

How do I get the 5 added back as full versions?

Creative Cloud

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everettr490719Author

Known Participant

Correct, but not a pleasant answer - having to backup everything Adobe; uninstall everything; run CC Cleaner; then re-install everything. Lots of lost productivity.

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everettr490719Author

Known Participant

Followed the recommendations — backed up everything Adobe; then removed everything Adobe; ran CC Cleaner – twice; then re-installed. Same applications came up as trials instead of full versions like their 2015 counterparts.

And now Acrobat DC has corrupted and will not allow me to uninstall ( Error -1).

Before I uninstall everything again — does anyone have another solution?