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Warren Pearce
Participating Frequently
January 7, 2017
Question

CC2017 will not start

  • January 7, 2017
  • 1 reply
  • 245 views

I have Photoshop CC2017 and Lightroom CC2016 on a Windows 10 system. Lightroom works OK.   When I start Photoshop from either the Creative Cloud dialog box or from the Icon on my desktop, just after the initial screen opens, I get an error box saying “Adobe Photoshop CC 2017 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”.  My Creative Cloud dialog box shows Photoshop CC (2017). I copied Photoshop 2015.5 from a backup hard drive and it works normally.

I uninstalled and reinstalled Photoshop CC2017 two times and when I open the reinstalled program, I get the same error.

Next, I uninstalled Photoshop, ran the Creative Cloud Cleaner Tool, reinstalled Photoshop and got the same error.

This topic has been closed for replies.

1 reply

Ned Murphy
Ned Murphy
Legend
January 7, 2017

See if you come up short on any of the system requirements...

Photoshop - http://helpx.adobe.com/photoshop/system-requirements.html

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Warren PearceAuthor
Participating Frequently
January 7, 2017

Lightroom CC2016 and Photoshop 2015.5 work normally. Also the same error happens if I open a picture with Lightroom and export it to be opened with Photoshop 2017.

Intel® Core 2 or AMD Athlon® 64 processor; 2 GHz or faster processor

    Intel Core i5-6600K CPU @ 3.5GHz

Microsoft Windows 7 with Service Pack 1, Windows 8.1, or Windows 10

    Windows 10 with all updates

2 GB of RAM (8 GB recommended)

    16 Gig

3.1 GB of available hard-disk space for 64-bit installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system)

    426 Gig available

1024 x 768 display (1280x800 recommended) with 16-bit color and 512 MB of dedicated VRAM; 2 GB is recommended*

    SyncMaster P2770H/P2770FH with NVIDA GeForce GTS 450

OpenGL 2.0–capable system

    I don’t know what this is.

Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.**

    Internet active. Checked for updates status with Adobe Creative Cloud

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