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SOLpubs
Participating Frequently
January 29, 2014
Answered

CEPServicemanager.exe crashing repeatedly

  • January 29, 2014
  • 2 replies
  • 4130 views

Windows 7

TCS 4

Can I just uninstall this?

Will it screw up TCS 4?

It's crashing every 30 seconds. Faulting module name: ntdll.dll. Exception code: 0xc0000374

    Correct answer skillful_Symphony0D4C

    I just find the solution!

    You just have to RENAME the CEPServicemanager4 folder to CEP

    2 replies

    S
    skillful_Symphony0D4CCorrect answer
    Participant
    May 26, 2016

    I just find the solution!

    You just have to RENAME the CEPServicemanager4 folder to CEP

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 29, 2014

    SOLpubs when you refer to TCS are you referring to the Technical Communicator Suite?

    S
    SOLpubsAuthor
    Participating Frequently
    January 29, 2014

    Thanks for the reply.

    Yes.

    After a Windows update, I was prompted to update Creative Cloud. After I did that, it repeatedly attempted to start, then crashed. Could not get the start/crash cycle to stop, even with a machine restart. With Windows Error Reporting Service running, it was consuming nearly all resources.

    So I:

    - reverted to a restore point before Windows Update

    - uninstalled TCS 4 and Creative Cloud

    - ran Windows update

    - installed TCS 4 without Creative Cloud

    Thing seem to work, so far.

    I don't think Creative Cloud is necessary for TCS 4, but want to verify that.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 29, 2014

    You are correct the Creative Cloud is a separate product offering from the Technical Communicator Suite.  They do use similar licensing and installation technology.  I am not aware of any specific conflicts.

    You may want to also inquire or search in the Technical Communicator Suite Installer forum at http://forums.adobe.com/community/framemaker/techcom_suite_installer.

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