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bboyd0818
Participant
May 17, 2014
Question

Certain Adobe CC programs cannot be opened, receive 0xc0000005 error.

  • May 17, 2014
  • 1 reply
  • 135 views

I can open Photoshop and Illustrator with no problem. I cannot open After Effects or Premiere Pro without getting the error, though. I've tried uninstalling them but receive an error that the programs cannot be uninstalled. Tried following error instructions to restart and close background programs and then try uninstalling again, but still no progress. I currently have a hard drive that is failing, and this may be contributing to the issues I am experiencing. However, I do not understand why only select programs are experiencing problems and others are fine. Why am I experiencing issues with opening these programs and with uninstalling them, and how can these problems be solved? Any help appreciated.


Below is the error message I am receiving when attempting to open After Effects and Premiere Pro.

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1 reply

Mylenium
Legend
May 17, 2014

Without proper system info nobody can say. Could be that in a physical sense the programs are placed in damaged areas of your drive and thus also damaged, could be that due to the failing hardware there are all sorts of driver issues with the SATA bus, generic timeout and permissions issues and whatever else you can think of. Without seeing the crash logs from the Event Viewer (and possibly other warnings/ errors related to your disk failure nobody can gauge those things).

Mylenium