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kulerkween
Participant
January 13, 2015
Answered

Certificate Problem--can't install

  • January 13, 2015
  • 1 reply
  • 3086 views

I am trying to install Creative Cloud trial version on my Mac. I get this message:  The application cannot be installed due to a certificate problem.  The certificate does not match the installed application certificate, does not support application upgrades, or is invalid.  Please contact the application author.

There is no error number

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

The first link says "Alive".

The second link is precisely the doc I already applied, with the three insecured links in the end, in section 201.


Thank you for the update Julienc27025156.  This means you are able to connect to the activation servers successfully.

Error 201 indicates that the download was started but interrupted or the packets were damaged.  When several retries have been unsuccessful then Error 201 can occur.

Details regarding the errors should be contained within the DLM.log file.  For information on how to locate and review the DLM.log file see Troubleshoot Adobe Creative Cloud install issues with log files .  I would recommend providing the log file to your network admin so they can verify the address which are failing are configured properly on your network.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 13, 2015

Kulerkween can you please post a screenshot of the error message?  Also what operating system are you using?

julienc27025156
julienc27025156
Participating Frequently
June 27, 2016

We have the same problem here, with both Mac and Linux computers.

They can't reach adobe websites, we use a proxy so we first thought it was the problem.

But then after testing many configurations, we noticed that the system proxy raised a certificate error during the process.

The web browser works fine and finds adobe websites at :

As mentioned in the install troubleshooting doc for Creative Cloud.

What is unbelievable here is that two adobe websites have unsigned or misconfigured certificates, see :

The result is the same on all platforms Windows 7, Mac OSX El Capitan, Linux Xubuntu here. How is that possible? This is secured and serious business for professionnals, we paid for a software but we can't even install it due to an insecure connection? We can't afford facing security problems and not being able to use software? The *.adobe.com should be trusted by our systems.

Can you please fix that security issue? Thanks.

julienc27025156
julienc27025156
Participating Frequently
June 27, 2016

More information about that if you need, here are the windows 7 screenshot of the same problem with details about the wrong domain name certificate :

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