Change country and credit card

Question

Hi

I moved to another country and I am trying to change my details to pay in the currency of my new country of residence.

I saw many posts with links but none of them allow me to change the address, to chat with the support or to have the phone number of Adobe. I am always redirected to the support homepage even when I am finding the correct topic.

Thanks for your help

John T Smith · Answer

As far as I know (from reading similar messages) what you want can't be done... you need a new Adobe account linked to your new country... but, I could be wrong, so contact Adobe

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded