Change in Password.

For anyone else reading this
.
Never post private information on a public forum... including your actual email address or phone number
.
Scammers try to steal serial numbers and other private information by posing as Adobe employees... Never give your private information to someone who contacts you via PM (Private Message) with an email of
"whatever" @ "anything other than adobe.com"
since this is a FAKE support person
.
Also, Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://community.adobe.com/t5/Spam-Reports/bd-p/spam-reports so the person may be banned from the forums

There is a System to get your password from Adobe for the proper email address used for an Adobe ID.

Use that system. No one here can help you as we are all users just like you.

https://helpx.adobe.com/manage-account/using/change-or-reset-password.html