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Cliff5ECB
Participant
November 17, 2020
Answered

Change my Account on Windows 10

  • November 17, 2020
  • 1 reply
  • 257 views

My company has gone through a restructure.  The parent company has excess licenses for Acrobat so I was assigned one of those when my old license expired.

I tried to change the license using my new email but was prevented because that new email is already registered.

I have uninstalled Acorbat and Creative Cloud fully and removed the Adobe suf-folder from my User Appdata.  I searched the windows registry and cannot find any reference to my previous account (by name).

When I install Acrobat using the new my compnay provided, the installation defaults to my old account without prompting me.  How do I completely eliminate the old installation so I can install my new licensed copy and activate?

This topic has been closed for replies.
Correct answer Cliff5ECB

Both are subscription.  I found the solution. I had to sign out.  Then I had dithe option to sign in with new account.

 

 

1 reply

T
Test Screen Name
Legend
November 17, 2020

What kind of license does Acrobatr have, what version is it, and is it a subscription or perpetual license?

C
Cliff5ECBAuthorCorrect answer
Participant
November 18, 2020

Both are subscription.  I found the solution. I had to sign out.  Then I had dithe option to sign in with new account.

 

 

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