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Participant
January 11, 2021
Question

Change or give back a product

  • January 11, 2021
  • 4 replies
  • 170 views

I'm not able to install premiere elements and photos hop 2021 because my notebook doesn't meet the required standards. How can I change the product? Thank you. 

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4 replies

Peru Bob
Community Expert
Community Expert
January 11, 2021
John Waller
Community Expert
Community Expert
January 11, 2021

>>>because my notebook doesn't meet the required standards. 

 

Hardware or operating system? If operating system, have you tried upgrading (free)?

Legend
January 11, 2021

What would you change it for? Sadly, Adobe don't sell any old apps for low end or old computers. 

AxelMatt
Community Expert
Community Expert
January 11, 2021

It's depend on where you have buy the software and if you have opened the package.

If the seal isn't broken I see a chance to give the product back. If it's broken you has been unlucky.

In any case, I would contact the supplier

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI