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Anonymous
April 14, 2021
Question

Change personal account to company account

A while ago my company plan was revoked because I was inactive. While inactive I applied for a trial plan. I canceled the trial plan and my company assigned me a company plan again. Unfortunately I still can't seem to install any applications.

 

I tried searching for similar cases but with no luck. Can someone tell me what I can do to be able to use the company plan again?

 

The account are in both cases the same account.

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 14, 2021

As far as I know (I don't work for Adobe) you need to clear everything and start over

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

then

-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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Anonymous
April 16, 2021

Unfortunately it didn't help. Only the options "try" or "buy" is available for all the applications.

 

In the account it says i have the following plans:

 

- Adobe for Teams

- Document Cloud Free Membership

- Creative Cloud Free Membership

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