Participant

Question

Change Plan Nightmare

Forum|Forum|7 years ago
May 15, 2019
2 replies
241 views

Hi,

I've been trying to change my plan from monthly payments to annual monthly payments. There is no change plan on my monthly subscription and no option to cancel and start again. I keep getting referred to the bot chat and I've had no response from an 'agent'! I've had to log in and log out of my adobe account so many times now that it has now temporarily disabled my account! Please can someone point me in the right direction?

THANK YOU,

Frustrated Adobe User

This topic has been closed for replies.

Community Expert

Community Expert

Hi,

If you are on a month to month plan, why not simply cancel that one and take the annual plan paid monthly?

Go to https://account.adobe.com/plan and click the "Manage plan" button:

ABAMBO | Hard- and Software Engineer | Photographer

Legend

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

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