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arunk41855046
Participant
April 22, 2019
Question

change the country associated with my Adobe ID with active subscription

  • April 22, 2019
  • 1 reply
  • 469 views

Hi i wanted to change my country associated with my Adobe id with active subscription. currently it is India and i wanted to change to australia. The support lady named Shika asked me to cancel my Adobe Lightroom mobile subscription which i did, then realised subscription is monthly so it will be active for a month. Then told me to create a new id with Country as australia and then make relevant subscription. But the Support page says below -

If you have an active subscription (purchased either directly from Adobe or through Digital River)Contact us to change the country associated with your Adobe ID.

I think there should be a way to do this ? can anyone help. Not getting proper support here that's why i am really sceptical about investing in the adobe products as the support sucks.

Regards

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 22, 2019

This is a public forum, not the link to Adobe support

-other users here can't help with an account problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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