Skip to main content
A
anthonyp74558946
Participant
January 20, 2019
Question

Changed billing info, now I can't open any CC apps 'cuz it's says my account is not valid

  • January 20, 2019
  • 2 replies
  • 243 views

Our company had a new credit card so we had to change the credit card number at the billing options. Now the adobe CC products tell me our account is expired and I can't open any apps.

Please help with a quick solutions, since we're very depended on the adobe products.

Thanks! !

This topic has been closed for replies.

2 replies

J
joshuaw82467978
Participating Frequently
January 21, 2019

There are no QUICK SOLUTIONS. I contacted adobe today and dealt with numerous individuals in India, " Sarika, Priit, Aveett, Tannoy" and they couldn't even solve the problem. Just told me it was some kind of technical error. Aren't you glad you choose adobe?

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 20, 2019

This is a public forum, not the link to Adobe support

-other users here can't help with a credit card problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices