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igorm81931403
Participant
January 19, 2019
Answered

Changed hard drives; now account doesn't register my plan

  • January 19, 2019
  • 1 reply
  • 205 views

Hi- hopefully someone can help...be super grateful

I just got my hard drive changed which wiped out some apps, so shop that did it advice was to re-sign in and download old apps, s0 with Adobe I can sign into my

account but it's like my pre-existing plan with Photoshop etc has been wiped- doesn't recognise that I had / have those apps.

Any suggestions?

Confused, of Waiheke Island New Zealand...

This topic has been closed for replies.
Correct answer kglad

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 19, 2019

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.