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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

You can also google for Adobe customer support to get a phone number appropriate to your region of the world.

Be prepared for long wait times. Like all companies around the world, Adobe is operating with fewer than normal employees and the pandemic situation has increased the number of people contacting them for help.

I am moving this post to the Get Started forum, which is the preferred forum for inquiring about billing, subscription, and account questions. Community Help is for help in using this forum platform.