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beng1480430
Participant
January 4, 2019
Question

Changing end user

  • January 4, 2019
  • 2 replies
  • 198 views

A license was bought for a colleague but before he used it he left. How can this be transferred to someone else (me)?

I only have an agreement number and order number, no licence code.

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2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 5, 2019

If it is a standard Adobe CC subscription: It can’t be « transfered » to a different Adobe id. If it is a recent subscription (less that 14 days), it can be cancelled without a fee.

If it is a teams subscription the manger of that teams subscription can allocate the subscription to a new user.

Adobe CC subscriptions do not come with a license code. At the first start of an application, you sign in your account and that computer gets a license.

ABAMBO | Hard- and Software Engineer | Photographer
Ned Murphy
Ned Murphy
Legend
January 4, 2019

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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