Changing the payment method from Paypal to a credit card

Has anyone had to go through this terrible experience?

I recently contacted support to try and resolve this and was told "the only way you're able to change your payment method from paypal to a credit card, is to cancel your current subscription and purchase the plan again". So I hung up the phone and cancelled my current subscription (I have an annual plan, paid monthly). After, I went ahead and tried to purchase the plan again only to find out that I was unable to do this myself.

From here I decided to use the chat support feature in order to see if they were able to help me with this issue. Which they claimed they were. The sales rep that I was chatting with completely understood the issue and had sent me a unique URL in order to provide them with my new credit card information. I was told that the cancelation fee would be waved considering I had just repurchased the plan in this chat and that I would receive a confirmation email shortly (which still hasn't come).

At this point I was under the assumption that it would probably take a couple of days for this to all go through, but lo and behold I wake up to an email saying Adobe has charged $249.99 to my paypal account.

As soon as I saw this transaction, I decided to contact customer support again (the chat version is only available on the weekends) and was told that they are unable to find the transaction that had happened yesterday and the only way they would refund me the cancelation fee is if I created a new account and purchased the plan. Considering I had already jumped through hoops to try and resolve this the day before, I decided not to risk opening another account and buying ANOTHER plan and have good faith that Adobe will refund the cancelation fee and any other associated charges that have happened in the midst of this mess.

I'm going to wait to call the 1800 number on Monday, but for crying out loud, Adobe, a paying customer should not have to go through this type of experience just to change their payment method. I've worked in tech (specifically fintech) for a number of years as a PM/Designer and it is not that hard to implement a feature of this nature. In fact, this edge case should have been caught and addressed by your UX designers and had been part of the requirements. I could understand if this was coming from a smaller software company, but you're a tech giant who apparently prides themselves on amazing products and innovation, yet you cant even properly build a basic account settings feature.

Also, the scroll bug that is happening on this submission form is about to give me a seizure. You should probably look into that as well.