Charged for downgrade

Question

I had subscribed to the $32 plan for every app, then decided it was time to downgrade to just photoshop as it’s all I need. When I downgraded I was told on the payment screen I would be refunded about $22 as the plan I had now subscribed to was only $10. Instead of a refund I was charged another $10 for activating the new subscription during a month in which I had already paid for the full subscription. Is there any way I can fix this charge?

Beverley Gray · Accepted Answer

Hi thereThe refund is for the unused days on your original plan, and the charge is for starting the new plan, so what you are seeing is correct.ThanksBev

Ned Murphy · Answer

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

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