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harrybatty
Participant
March 26, 2019
Question

Charged twice for photography plan?

  • March 26, 2019
  • 3 replies
  • 269 views

Hi all, I have been charged twice in one month for my photography plan (2 x £9.98) with no explanation, just wondering if anyone has had trouble with this? Thanks.

This topic has been closed for replies.

3 replies

chanders59074988
Community Manager
chanders59074988Community Manager
Community Manager
March 26, 2019

Hi harrybatty,

I have sent you a PM and I shall follow up there.

Please check.

Regards,

Chandni.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 26, 2019

if your one year introductory rate expired (ie, you're starting your 2nd year), the price increase is expected.  otherwise, check your account to verify your subscription is what you expect (paid to expected date and not charged twice for the same month), https://accounts.adobe.com

if not, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

T
Test Screen Name
Legend
March 26, 2019

Did you recently try to renew it (take it for another year)?

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