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mariaa49301253
Participant
February 14, 2018
Answered

Charged twice for student teacher subscription

  • February 14, 2018
  • 1 reply
  • 259 views

Yesterday, my creative cloud plan renewed with a higher price, so, imediatly, I went online and switched to a plan with a lower monthly payment and my credit card was charged for the new plan too. I called cust service and was placed on hold for a long time and couldn't resolve anything over the phone. Can someone please verify my account and refund me the extra payment $ 29.99 for this month?

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Correct answer Beverley Gray

Hi there

When you switch plans via account management a refund is automatically created for the unused days on your original plan and you are charged for the new plan.  You should expect to receive the refund within 3-5 days.

Kind regards

Bev

1 reply

Beverley Gray
Beverley GrayCorrect answer
Inspiring
February 14, 2018

Hi there

When you switch plans via account management a refund is automatically created for the unused days on your original plan and you are charged for the new plan.  You should expect to receive the refund within 3-5 days.

Kind regards

Bev

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