Charging 250 euros more for wanting an invoice correction
Hi everyone. My first experience with Adobe Customer Service has been truly traumatic and I am looking for advice on what to do. In short, a few days ago I purchased the yearly plan Creative Cloud All Apps for 359,77 (yearly plan paid once). Today I asked for a change in the invoice (which was to basically add the VAT because my accounting needs it to be there) which was not possible. So customer care service recommended that "What best we can do is cancel the subscription under the account and you can make the new purchase with the update." So we went ahead with that solution, but when I tried to make a new purchase there was a 250 euro increase in the product. Now I am told that I am basically unlucky because there is no such promo at the moment (though I didn't see any Promo anywhere when I bought it from Adobe's website) and that I have to buy the plan again for 599,78 +VAT (250 euros more) or go to a reseller who may give me a better price. There isn't one where I live!! So basically I feel I am being scammed here, all I wanted was a workaround for an invoice issue, I did what they recommended and now they are telling me I need to pay 250 euros more. What should I do? Is this normal?
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