I have a similar experience with chat support: today the 2nd attempt to get support on a simple (?) issue i.e. "how to get additional Mac versions for my licensed Adobe products so far running on Windows (Lightroom, CS6, Premiere Elements)". Consistently yields the same response ("We are still assisting other customers, thank you ...") where other IT suppliers provide instant support. I am equally perplexed ..

M

mowglivj

Inspiring

same problem here, no live chat .....

The address on my CC invoice needs to be updated. I've updated the address on my profile but it is not reflected on the invoices.

M

mememe1232514

Participant

Same issue. The Chat icon is NOT clickable.

Marie40a

Participant

i have the same problem !! can't access the chat support

gregm38948085

Participant

I also have the same problem. It beggars belief that a company that won't take phone calls does not have a functioning chat.

cwclifford

Adobe Employee

Hi Greg M., would it be possible for you to share the URL where you are experiencing trouble? I would like to test a recent change we made to determine the cause of the issue.

A

Anonymous

I am having the same issue. For some reason I can't get my software to install into my new lap top its not reading my product code or serial number correctly. I have tried numerous times and still no luck. Please help me figure this out, I need either the chat to work or Adobe to help me.

J

Jorge Carreon

Participant

It looks like if you have contacted Adobe previously for certain issues they'll block your IP and account so you can't access the chat. At least that's what I read in a forum, differently people experiencing the same problem after issues with Memberships, Payments, etc. it happens to me too.

MadisonLeupp

Community Manager

Hi Jorge, we are currently trying to determine the cause of some users not being able to connect to chat. It seems to be a technical issue and we are working on resolving it; we are absolutely not blocking IP addresses. Can you provide more detail on what you need help with? We can help here!

Thanks,

Madison