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Oceanly
Participant
October 31, 2017
Answered

Chat support not working

  • October 31, 2017
  • 3 replies
  • 1495 views

Hi

I have been trying to get hold of support by using the chat function.

The Chat starts and the support is writing to me, but i do not have a reply option.

The box or text field for me to write my reply is missing.

What do i do?

I am using, Windows 10 latest build, Edge.

Frederik

Correct answer Ned Murphy

Try using a different browser

3 replies

D
defaultwlog3zec6o6x
Participant
January 13, 2021

Hi,

Although this is an old thread but I'll post the link to how to show the chat icon and get in touch with an actual Adobe agent, maybe someone will search and see this reply:

https://youtu.be/Q2B7AHMFt2w

 

Good luck!

 

    D
    defaultn1hsfb4o9zy2
    Participant
    August 17, 2021

    This worked!!!!!!

    ericc76974684
    ericc76974684
    Participant
    January 4, 2018

    All of the Adobe Support options are ridiculous. What kind of Chat Support takes an hour to get someone?!

      Ned Murphy
      Ned MurphyCorrect answer
      Legend
      October 31, 2017

      Try using a different browser

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