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nicolaik27940365
Participant
November 22, 2015
Answered

Checkout button not working

  • November 22, 2015
  • 2 replies
  • 1728 views

I am trying to buy an upgrade to Lightroom 6. I have registered my current version 4 with Adobe and I can add it to the cart, however, when I try to press the checkout button, nothing happens. I have tried both Firefox and Internet Explorer and have disabled all Plugins on both browsers, so there should be no script blocking present. The same error is present on both the German site and on the one for the United States.

I've read about others having the same problem, however, I have been unable to find anyone with a solution.

I have no interest in a CC subscription so I don't consider getting one a solution for my problem.

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

    After the weekend passes... For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...


    Get chat help with orders, refunds, and exchanges (non-CC)
    http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

    2 replies

    R
    romina_2083
    Participant
    October 18, 2024

    I tried the free version and 2 days before the free trial was finished I tried to remove it but without success. I'm sorry but I see this as a scam, since now Adobe is going to charge me. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 18, 2024

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    October 21, 2024

    Hi, 

    We hear you. I see that you had purchase an Illustrator subscription and now has been cancelled and a refund has also been issued. Let us know if you have any other questions. 

     

    Kanika 
    ^KS

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    November 22, 2015

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

    After the weekend passes... For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...


    Get chat help with orders, refunds, and exchanges (non-CC)
    http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

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