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sstack71
Participant
September 29, 2016
Answered

Cleaner tool isn't running

  • September 29, 2016
  • 2 replies
  • 447 views

I posted this post yesterday about how I did not uninstall creative cloud correctly. I was able to uninstall creative cloud "With errors" and then tried to run the cleaner tool and it just bounces on my application bar.  No prompts come up.

Re: Creative Cloud not uninstalled fully - Mac

Please help!  -  I'm thinking I need to just do a complete system wipe? which will be a pain. But I need these programs...

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

S
sstack71Author
Participant
September 30, 2016

Thanks kglad....I wound up just wiping my machine and installing everything again.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 30, 2016

you're welcome.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 29, 2016

check your activity monitor and terminate any cc process.

uninstall everything cc using the uninstallers including the cc desktop app, Uninstall the Adobe Creative Cloud desktop application

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

use the desktop app to install your cc programs/trials

S
sstack71Author
Participant
September 29, 2016

Thanks,   but I get this error when I do...the uninstallation.

and like I said before cleaner tool does nothing when I try to run it.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 29, 2016

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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