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R
romantic_multitalent5FBA
Participant
April 25, 2020
Question

Cleaner Tool (Uninstall and Repair Tools) and Install Creative Cloud Failure

  • April 25, 2020
  • 2 replies
  • 487 views

Whenever I run the cleaner tool with the uninstall option, it will just state "Uninstallation of Creative Cloud desktop completed with errors". Also when I run the cleaner tool with the repair option it will just state "Repair is failing due to some error. Please download and install a new copy of Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'".

 

Moreover, I tried running the Cloud Set-up but still, the installation fails. I have done all already and still get the error code P1. Also, I tried installing the apps manually but yield the same results but this time it's P81. See screenshots for reference.

 

P.S.: I'm using a Windows 10 administrator account.

 

 

 

This topic has been closed for replies.

2 replies

Just Shoot Me
Just Shoot Me
Legend
April 25, 2020

Thnis is more than likely some typoe of UserName Permissions problem. your Username does not have permissions to Write to a folder that Adobne apps need to use so the install fails.

 

Are you Logged In as an Administrator?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 25, 2020

    go to step 3: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

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