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Participant
December 2, 2021
Question

Cleaner Tools for OS 10.8 - an update

  • December 2, 2021
  • 1 reply
  • 130 views

Thanks to everyone who responded to my posts under InDesign on this subject. This is now an entire Creative Suite activation problem with one basic question. As recommended by EMAIL REMOVED I have tried to download my old CS6 (just to confirm, Brad, it is registered - since 2013 - and I have the serial number. I am using a late 2012 Mac Mini running OS 10.8.5).

 

The common problem now is the error message "Cannot connect to Adobe servers", and today when I ran the Creative Cloud Installer, "Check internet connectivity and firewall settings". I know internet is working, so what are the correct firewall settings that will allow me to reconnect to Adobe?

Thanks in advance.

David M

 

PRIVATE INFORMATION REMOVED... Moderator

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1 reply

John T Smith
Community Expert
Community Expert
December 2, 2021

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Participant
December 6, 2021
quote

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html io games
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html


By @John T Smith



Thank you! Did it.