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Participant
November 27, 2018
Answered

Clicked Try It - Premiere Pro - Creative Cloud opens - Nothing Happens

  • November 27, 2018
  • 3 replies
  • 297 views

The browser says it's downloading, but nothing indicates that is true. Creative Cloud app on Mac just opens and sits there on the tutorials screen.

After a few minutes it says "this app isnt in your plan, upgrade." No crap it isn't in my plan, thats why I want to do the free trial.

This topic has been closed for replies.
Correct answer Govardhan.V

If installed Remove Adobe Creative Cloud app.

Download and install again :

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

3 replies

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
November 27, 2018

If installed Remove Adobe Creative Cloud app.

Download and install again :

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Participant
November 27, 2018

I don't have a plan. I shouldn't need one for a free trial.

Abambo
Community Expert
Community Expert
November 27, 2018

What version did you try to try? Trial software is only available for the latest software version.

What is your OS and version?

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
November 27, 2018

What plan do you have?

ABAMBO | Hard- and Software Engineer | Photographer