close & delete account

Look thru the following links.  Use the chat option to see if your account can be deleted:

Cancel your membership or subscription | Creative Cloud

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

https://forums.adobe.com/thread/1703848

Manage your membership and payments | Creative Cloud

https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )