Participant

Answered

Cloud Desktop App is blank?

Forum|Forum|12 years ago
July 8, 2013
44 replies
109173 views

Just updated the cloud desktop app and now it loads blank. I can't sign in or download programs anymore. I tried uninstalling and reinstalling it and still nothing.

How do I fix this?

This topic has been closed for replies.

Correct answer iAnkitkhurana

Rename the opm.db file.

Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud

Ankit

Show previous replies

D

Dan349

Known Participant

Is there no better way than me having to do this every time I want to use CC? Surely if this many people are having a problem Adobe should fix it. Whats the address for us all to send Adobe an invoice for all the software testing we do for them?

Prontabill

Participating Frequently

Well that resolved it for today, hopefully todays update to the app might be more reliable.

Thanks

S

soypescador

Participant

I spent a long time on chat with support to resolve this. It was fine for a week! It reverts to blank weekly!

ronnyb95368531

Participating Frequently

Same here. Creative Cloud shows up blank with spinner. Tried renaming `opm.db` to no avail. Using Windows 8.1 (fresh install).

marlanaf97755244

Participating Frequently

Thanks

J

Jackiethepeapod

Participant

This is absolutly ridiculous, Adobe fix your stuff!

H

henrybenj

Participant

Cannot close the app on Mac OS X Yosemite

I have white screen

I have renamed the OOBE file

Nothing helps

A

Adobe01_HSD

Participant

The fact this can happen in both Mac and PC points to Adobe App.

Although my work around was for win7, using safe mode, it may be worth trying in OSX.

Restart the Mac and keep left shift held down at beginning of boot. You should get to the login screen with 'safe boot' in red at top right. Login as normal and try Adobe CC desktop app again. Hopefully it will show ok now and you can login. If Adobe app logs in, then restart and run app normally. Install you're desired apps....

Not tested this on a Mac but based on previous, worth trying.

Regards,

Rob

Dan McCall

Participant

This didn't work form me. Win 8.1.

A

Adobe01_HSD

Participant

Admittedly I have only used this 'Safe Mode With Networking' workaround in Windows 7. Not tested in 8.1, sorry.

What I did notice a few days ago, on doing a new CC install, that after logging into the Adobe site and triggering the first app download, as the manager installed it auto logged in with the details I have used on the site! I assume this maybe Adobe's 'workaround' for this issue. If you can't fix it, take away the need!

A

Adobe01_HSD

Participant

Hi,

Ridiculous that Adobe sells a premium set of apps and leaves this popping up bug for the community for at least 18 months if not 2 years that I have seen it!

As long as you get it to login cleanly you will be ok. My work around is start in safe mode with networking. Start the Adobe manager and this time you should be able to login. Restart and now you should be able to manage your apps again.

Bug only appears to affect when you need to login.

Rob