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kglad
Community Expert
kgladCommunity Expert
Community Expert
October 27, 2022

assuming you have a cc login problem,

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html i

 

f those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

    M
    moulimarurAuthor
    Participant
    October 27, 2022

    sounds like a MontyPython skit doesn't it. written by PGWodehouse!

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 27, 2022

    Mouliarur, which Creative Cloud membership are you trying to utilize? The individual Creative Cloud membership you recently purchased, or the one included with your organization's Creative Cloud for Team membership?

     

    Can you also tell us more about the computer you are attempting to log into?  Are the computer and network managed by you or the school?

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