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brendens4015631
brendens4015631
Participant
July 15, 2015
Answered

Cloud membership and payment problem

  • July 15, 2015
  • 2 replies
  • 436 views

I am a cloud member who pays monthly for all the Adobe software and have been for some time. The other day, however, i opened photoshop to find a message saying that there was an error with my payment information and that i needed to log in with my Adobe ID to change it. Once i signed in however there was no option to change credit card information and instead was a message saying that i was part of the one month free trial of adobe cloud. It seems that I've been involuntarily booted off my membership to being a free acount that will quit in thirty days. How can i fix this?

    This topic has been closed for replies.
    Correct answer Atul_Saini

    brendens4015631,

    Kindly check the Private Message that I have sent to you, please sign in with the correct Adobe ID and try to update the payment. You may Contact Customer Care‌ or you may use the below mentioned link to talk via phone:

    2 replies

    leeh72150761
    leeh72150761
    Participant
    July 15, 2015

    I am having the same issue. Also, in the email we got it says to navigate to Adobe Account Management but when I go online to try to figure it out it tells me to click on Plan Manger and edit. There is not Account Management payment option or Plan Manager. I would call to give my credit card number but there is no number to call for that either.

    Atul_Saini
    Atul_Saini
    Legend
    July 16, 2015

    brendens4015631,

    Please open my profile at the right side there is a button to send message please refer the screenshot for more details.

    leeh72150761,

    Kindly Contact Customer Care

    You may refer: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

    Atul_Saini
    Atul_SainiCorrect answer
    Legend
    July 17, 2015

    brendens4015631,

    Kindly check the Private Message that I have sent to you, please sign in with the correct Adobe ID and try to update the payment. You may Contact Customer Care‌ or you may use the below mentioned link to talk via phone:

    Atul_Saini
    Atul_Saini
    Legend
    July 15, 2015

    Are you sure that you are using correct Adobe Id to sign in? We have checked the details of your account, we were unable to find any active subscription under your account

    Please share the below mentioned details in a Private Message so that we can assist you appropriately.

    • Order #
    • Alternate email address:
    brendens4015631
    brendens4015631Author
    Participant
    July 15, 2015

    Im not sure i understand, where are you wanting me to send an email with Order # and Alternate email address? Also, where can i find my order number? Ive been an active member since earlier this year and now its saying that I'm only on it for a thirty day trial.

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