Cloud says it full, but it's not. Can't delete files on assets.adobe.com either.

Forum|Forum|7 years ago
May 20, 2019
2 replies
580 views

My cloud currently says it's using its full amount, but there is under a MB of files on it. When I try to delete the files, it hangs on "Archiving 0/1" forever. When I try to sync from my computer (where the files have also already been deleted), it repeatedly tells me I'm out of storage.

Help. Your website doesn't seem to recognize that I have a CC subscription either, so I can't "Chat with you."

Creative Cloud

This topic has been closed for replies.

Correct answer Nancy OShea

Log-in to your Adobe Account at link below and click on Manage Plan to confirm your subscription's status.

Adobe Account

T

taienv2

Participant

Agh, just ignore me. It turns out I somehow created two accounts and was logged into the wrong one (which has no products). Soooo just quietly delete my post please lol.

Nancy OShea

Correct answer

Community Expert

Log-in to your Adobe Account at link below and click on Manage Plan to confirm your subscription's status.

Adobe Account

Nancy O'Shea— Product User & Community Expert

TaienVAuthor

Participant

It's saying I'm using a CC Free Membership, but that's not right. I'm under the Student License. It also doesn't show anything in my order history even though I've been paying for months. Really confused now.