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defaultli91e9x4439e
Participant
September 28, 2021
Question

Cloud says reinstall after changing accounts

  • September 28, 2021
  • 2 replies
  • 154 views

Hey,

 

I've just changed to a new Adobe account. I had no problems with logging out the old account and logging in the new account. The programs i had installed with the old account are running perfectly. BUT I can't launch or update these programs since the cloud says reinstall. Is there any way to let the cloud know that these programs are already installed. I am a little afraid of losing all my presets due to reinstallation.

 

Thanks in advance

N.

This topic has been closed for replies.

2 replies

志
志郎5EA0
Participant
September 28, 2021
Thank you for this mail but I am not very well at English

so that I could not know how to install the software.

Best regards

Shiro Ogura
Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 28, 2021

Shiro, you can find information on the installation process at https://helpx.adobe.com/creative-cloud/help/download-install-app.html. In addition, you can choose your preferred language at the bottom of the page.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 28, 2021

N, sorry you are unable to update your Adobe applications.  What Adobe applications and versions are you trying to update?  What is the exact text of the error message you are receiving?

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